STORE POLICY
CUSTOMER CARE
At Sorellane, we are committed to providing a smooth and enjoyable shopping experience.
If you have any questions about our products, your order, delivery or returns, our customer support team is here to help.
Please contact us through our Contact Us page and provide your order number where applicable.
We aim to respond to enquiries as soon as possible.
SHIPPING & DELIVERY
We currently offer delivery to customers in the United Kingdom.
Delivery times may vary depending on the product and fulfilment location. Any estimated delivery timeframe provided on the product page or during checkout should be considered an estimate.
Once your order has been dispatched, tracking information will be provided where available.
Please note that delays may occasionally occur due to circumstances outside our control.
RETURNS
We want you to feel confident when shopping with Sorellane.
If you are not completely satisfied with your purchase, you may request a return within 10 days of receiving your order.
To be eligible for a return, the item must:
Be unused and unworn
Be in its original condition
Have its original tags and packaging where applicable
Not show signs of damage, washing or alteration
Please contact us before returning an item so that we can provide the appropriate return instructions.
Items sent back without contacting us first may not be accepted.
PAYMENT METHODS
All payments are processed securely through the payment methods available at checkout.
We do not have access to your full payment card details.
Prices displayed on the website are shown in British Pounds (GBP) unless otherwise stated.